Categorization is a simple and powerful data mining function for filtering data from enabled sources using various filters. Filters contain source, position and keywords. Combination of these 3 filters constitutes a master filter. A query using these master filters and Boolean operators (AND, OR & NOT) constitutes a category.
Data from your call centers stored in VOZIQ servers cannot be used directly for analysis. Application of text analytics on these data is the key and creating categories are the first step.
Data mining and processing begins with creation of categories. Data is mined using text(keywords) that are relevant to your requirements. This mined data is then processed to obtain the following features: