About Categorization and Categories

Categorization is a simple and powerful data mining function for filtering data from enabled sources using various filters. Filters contain source, position and keywords. Combination of these 3 filters constitutes a master filter. A query using these master filters and Boolean operators (AND, OR & NOT) constitutes a category. Data from your call centers stored in […]

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Manage Categories

This is the default categories page. You come to this page by clicking on  option. By default this page will be empty. Once you select the data source, you can view all the categories created for that data source. You can proceed to creating a new category or edit an existing category from this page.

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Creating Categories

In order to create a new category, you will have to go to New Category Page. You can go to the New Category page by selecting the New Category option in the Manage Categories page.   Once you click on the new Category, you will arrive at the New Category Page. Follow the following steps to create […]

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Editing Categories

Once all the categories are created, to view all the categories present in a workspace, click on the Categories option in the main menu on the left corner of the screen. A typical categories page would look like this: You can edit categories through this page by clicking on the edit option. Clicking on the edit […]

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